Cancellation and Refund Policy
At Instinctive Advantage Training and Consulting, we strive to deliver top-quality firearms training while maintaining professionalism and safety. To ensure a smooth experience for all clients and instructors, the following policies are in place regarding cancellations, rescheduling, and refunds:
1. Course Registration Policy
- All courses require a deposit payment at the time of registration to secure your spot.
- Registration is non-transferable without prior approval. Students must be the registered attendee unless otherwise arranged with us.
2. Cancellation and Refund Policy
- Cancellations Made by the Client:
- 7 Days or More Prior to the Course Date:
- Clients may cancel for a full refund minus a $25 administrative fee.
- 3-6 Days Prior to the Course Date:
- Clients are eligible for a 50% refund or may opt for a one-time rescheduling at no additional charge.
- Less Than 72 Hours Before the Course:
- No refunds will be issued. Clients may reschedule for a future course date with a $20 rescheduling fee.
- No-Shows:
- Clients who fail to attend a scheduled course without prior notice are not eligible for refunds or rescheduling.
3. Rescheduling Policy
- Clients may reschedule their course date one time without penalty if notice is given at least 72 hours before the course start time.
- Additional rescheduling requests will incur a $20 administrative fee per request.
- Rescheduling must be completed within 60 days of the original course date, subject to course availability.
4. Course Cancellations by Instinctive Advantage
- In the rare event that we must cancel or reschedule a course due to unforeseen circumstances (e.g., inclement weather, instructor illness, safety concerns), clients will be notified as soon as possible.
- Clients may choose between:
- A full refund.
- A rescheduled course date at no additional cost.
- Clients may choose between:
5. Late Arrivals
- To ensure safety and the quality of training for all participants, we request that clients arrive on time.
- Late arrivals (15+ minutes after the course start time) may not be allowed to participate, and no refund will be issued. Clients may reschedule with a $20 rescheduling fee.
6. Special Circumstances
- We understand that emergencies happen. If you are unable to attend a course due to an unexpected event (e.g., medical emergency, family loss), please contact us as soon as possible. At our discretion, we may offer rescheduling options or a partial refund depending on the circumstances. Documentation may be required.
7. Refund Process
- Refunds will be processed within 7-10 business days to the original payment method used at registration. We are not responsible for delays caused by banks or payment providers.
8. Contact Information
For questions or requests regarding cancellations, refunds, or rescheduling, please contact us at:
For questions or requests regarding cancellations, refunds, or rescheduling, please contact us at:
- Phone: 336-269-1306
- Email: [email protected]
